Dedicated, HIPAA-aware call center support — inbound and outbound calls, email and chat, and SMS — that keeps your front office responsive while your team focuses on care.
Missed calls and slow responses cost practices appointments and revenue. Our healthcare BPO and call center service gives you a dedicated, trained team to handle patient communication across every channel — phone, email, chat, and text — with the courtesy and accuracy patients expect.
From appointment reminders and eligibility questions to payment follow-ups, our agents extend your front office and reduce no-shows, all under HIPAA-aware processes.
Professional handling of incoming patient and payer calls.
Reminders, payment follow-ups, and proactive patient outreach.
Responsive written support that improves patient satisfaction.
Two-way texting for reminders, confirmations, and quick questions.
A trained team that works as an extension of your front office.
Patient communication handled under HIPAA-aware protocols.
We learn your scripts, systems, and patient-handling standards.
A dedicated, trained team is assigned to your account.
Agents handle calls, chat, email, and SMS across the day.
You get visibility into volumes, response times, and outcomes.
Schedule a free consultation and see how Horizon Physician Services can strengthen your revenue cycle.
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