Proactive outreach to payers on every pending claim — status checks, escalations, and documented follow-up that prevent claim abandonment and speed up payment.
A submitted claim is only half the job. Without persistent follow-up, claims stall in payer systems, pend for missing information, or quietly age past their filing limit. Our insurance follow-up service tracks every outstanding claim and pursues payers until each one is resolved.
We contact payers by phone, portal, and electronic inquiry, document every interaction for a clear audit trail, and escalate delays so your reimbursements arrive faster and more predictably.
We follow up on outstanding claims within 30 days of submission, or sooner.
Payer contact via phone, portals, and electronic inquiry systems.
We resolve claims pending for information or additional documentation.
Every follow-up attempt is logged for full transparency.
Delays are escalated through the right payer channels.
Clear reporting on the status of pending claims.
Every submitted claim is monitored for payer response.
We reach payers by phone, portal, and electronic inquiry.
Pended and delayed claims are pushed to resolution.
Each interaction is logged with a clear audit trail.
Schedule a free consultation and see how Horizon Physician Services can strengthen your revenue cycle.
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